Head of Card Operations

Head of Card Operations

Key responsibilities

  • Management, monitoring and treatment of work related to the operation of international card, ensure the card is a smooth operator.
  • Manage the operation section: Card Issuance activities, Card transaction management activities, Card dispute, chargeback and reporting and Maintain relationship with International Card Organization
  • Contact point with the Department/ Board or providers to:
  • Fix error occurred on the Card/ relevant system
  • Unify the processes between the parties and suggest improvements to suit the actual situation
  • Coordinate participation and implementation of development projects and building utilities, promotion program for Card product
  • Management Card Operation Department
  • Manage task assignment and organization of working arrangement of Card Operation personnel
  • Monitoring and evaluating the effectiveness/ quality of professional activities card operations and propose appropriate improvements.
  • Responsible in reporting with manager about the results of operational activities
  • Responsible for control of documents, work processing documents, reports and other documents relate to Card Operations area
  • To organize the drafting, review and revision of quality documents; proposed study program / tools, application support to improve efficiency and productivity.
  • Perform periodic reports as assigned and extraordinary reports.



  • University degree, preferably in Economy, Finance
  • Minimum of 5 years related to bank card operations experience and minimum 2 years experience in manager level
  • Experience with bank core systems , credit card accounting or development of card preferred
  • Experience in process management
  • Overview all Card operation activities


  • Time management, presentation and negotiation skills
  • Strong attention to detail, analytical and excellent follow-up skills
  • Proficiency in Microsoft Office
  • Fluent in Vietnamese and English

16 May 2018



Ho Chi Minh City, Vietnam

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Head of Card Operations

FE Credit