Control Monitoring and MCA Analyst

Control Monitoring and MCA Analyst

Job description

  • Ensure information related policy and procedure are delivered to all unit
  • Support communications team to give summary of new policy prior communicate to CitiPhone
  • Work closely as a team with and all unit (within CitiPhone or Other Department) to implement best practices on process or how to handle complaint in CitiPhone.
  • Manage and or participate in bi weekly meeting with branches team to update current issue and how to handle the issues
  • Do quarterly testing (MCA) and escalate if there is any issues
  • Do semi-annual review on share folder access
  • Prepare and review gap analysis between in country policy against regional policy
  • Prepare, revise and review IOM belong to CitiPhone
  • Prepare, revise and review desktop belong to CitiPhone
  • Revise and review IOM under other department which need CitiPhone involvement



  • Demonstrate initiative and positive attitude
  • Have risk analytical on the transactions processes
  • Have strong knowledge and understanding on policy and procedure of the transaction in CitiPhone
  • Demonstrate strong business knowledge with an understanding of the sales process, procedures and compliance requirements
  • Problem solving and analytical skills
  • A good team player with commitment and initiative
  • Adaptable & Proactive
  • Strong interpersonal skill with the ability to build effective relationship
  • Ability to work under pressure
  • Behaves in an ethical and professional manner at all times
  • Possess excellent interpersonal and communication skill with good command of written and spoken in English
  • Ability to speak in other language is an added advantage

11 Apr 2018



Jakarta, Indonesia

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Control Monitoring and MCA Analyst

Citi - Indonesia