Bilingual Customer Service (Indonesian / English)

Bilingual Customer Service (Indonesian / English)

This is a unique opportunity be part of Booking.com’s team at our 4th Customer Service Site in Asia Pacific – Bangkok, Thailand.

We are looking for Indonesian-speaking Customer Service Executivesto join our dynamic, pleasant and international work environment and will provide a culture that is open, creative and performance-oriented Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

As an Customer Service Executive, you will be working in different shifts and will be acting as an intermediary between accommodations and customers.

Main Responsibilities: 

  • Handle pre and post reservation enquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrange special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

  • Excellent communication skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken Indonesian and English;
  • Available Full-time and flexible in work schedule;
  • Available to attend a full-time (4 weeks) paid training.
  • Bachelor’s degree with minimum 5 years working experience in a related field
  • You are currently based in Thailand, Jakarta – Indonesia or Kuala Lumpur – Malaysia

 What Booking.com will offer you:

  • An exciting opportunity to be part of Booking.com’s team at our 4th Customer Service Site in Asia Pacific;
  • Full time (4 weeks) paid training;
  • International working environment;
  • Convenient working location within Bangkok (next to Phra Ram 9 MRT Station);
  • A premium remuneration package (including quarterly performance-based bonuses);
  • Daily catered lunch that will be provided by Booking.com;
  • Medical benefits;
  • Work schedule provided 4-6 weeks in advance.

06 Mar 2018

Full-Time

Customer Service

Jakarta, Indonesia

Apply Now

Bilingual Customer Service (Indonesian / English)

Booking.com