Visual Merchandiser

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Visual Merchandiser

Job Responsibilities:


  • Fashion Knowledge
    • Ensure up-to-date with current fashion trends and styling techniques to anticipate your customers’ needs.
    • Share, inspire and educate the store team on seasonal trend information.
  • Direct/Indirect customer service
    • Ensure you meet customer expectations for direct service according to Company standards.
    • Follow up the Company Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in-store and make sure garment presentation is in line with the concept ID
    • Ensure high quality, commercial garment presentation with good garment care every day together with store team
    • Launch and maintain all sales campaigns and activities on time and according to Company standards.
  • Drive sales targets
    • Identify opportunities to increase customer satisfaction and sales.
    • Perform sales follow-up and initiate actions to reach sales targets.


  • Training & Development
    • Evaluate & develop the visual and commercial skills of the store team.
    •  Organise, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
  • Communication & legal requirements
    • Ensure that all communication in the windows and on the sales floor complies with local legislation.


  • Commercial routines
    • Follow up on Store KPIs and initiate actions to reach store goals and budgets.
    • Adapt the store planning according to store needs and budget from the Commercial plan.
    • Perform daily Customer rounds to maximize and action commercial opportunities.
  • Visual Store Operational Routines
    • Carry out Sample picking in a way that creates clear stories and wearable buying suggestions.
    • Control quantity and condition of all incoming visual material.
    • Maintain and care for all display and interior material with sustainability in mind.
    • Share information with the team on Commercial handbook seasonal changes and continue to evaluate throughout the season.
    • Provide updates on all VM information material in the store.
    • Ensure that store always has enough Sale and Activity material.
  • Security
    • Promote employee and customer safety
    • Resolve health & safety, legal and security issues
    • Prevent Loss


  • A friendly, social and helpful approach to customers and colleagues
  • Ability to recognize sales opportunities and maximize Company offer
  • Substantial knowledge of fashion, visual merchandising and customer service
  • Team player who open to feedback and communicate with your team in a clear and straightforward way
  • Ability to deal with multitasking and high workload
  • Comfortable with working in a global and multi-cultural environment
  • Ability to promote change
  • Excellent written and spoken English
  • Experience in Retail operation will be advantageous.

08 Feb 2018



[Ho Chi Minh, Hanoi, Vietnam]

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Visual Merchandiser

CxO Search Limited